Refund policy

Effective Date: 04/04/2026

Welcome to Sapri Glow (sapriglow.com). We value your trust and strive to provide the best quality health, beauty, and gadget products. This Return & Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.

By purchasing from our website, you agree to the terms stated below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging
  • The return request must be made within 7 days of delivery
  • The item must be in the same condition as received
  • A valid proof of purchase (order ID or invoice) is required

Products that do not meet these criteria may not be eligible for return.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or usage reasons:

  • Opened or used beauty and skincare products
  • Personal care items (for hygiene reasons)
  • Items marked as “Non-Returnable” or “Final Sale”
  • Gift cards and promotional items
  • Products damaged due to misuse or improper handling

3. Damaged, Defective, or Wrong Product

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect item delivered

Please contact us within 48 hours of delivery.

Required Proof:

  • Clear unboxing video
  • Photos showing the issue
  • Order details

Without an unboxing video, we may not be able to process your claim.

4. Return Process

To initiate a return:

  1. Email us at sapriglow@gmail.com
  2. Provide:
    • Order ID
    • Product details
    • Reason for return
    • Supporting images/videos
  3. Our team will review your request within 2–3 business days
  4. If approved, return instructions will be shared

Note: Do not send products back without approval.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect
  • We recommend using a trackable courier service
  • Sapri Glow is not responsible for lost return shipments

6. Refund Policy

Once your returned item is received and inspected:

  • You will be notified of approval or rejection
  • If approved, refund will be processed within 5–7 business days

Refund Methods:

  • Original payment method (Prepaid orders)
  • Bank transfer (if required)
  • Store credit (in some cases)

7. Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will be processed via bank transfer or store credit
  • Customers must provide correct bank details

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • Processing times may vary depending on financial institutions

If still unresolved, contact us at:
📧 sapriglow@gmail.com

9. Exchange Policy

We only replace items if they are:

  • Defective
  • Damaged
  • Wrong product delivered

Exchange is subject to product availability.

10. Order Cancellation

Orders can be cancelled only if:

  • The order has not been shipped yet

Once shipped, cancellation is not possible.

11. Refund Rejection Conditions

Refunds may be refused if:

  • Product is used or damaged by customer
  • Return request is made after 7 days
  • Missing original packaging or accessories
  • No proof of purchase provided

12. Shipping Charges

  • Original shipping charges are non-refundable
  • Return shipping cost is borne by the customer (unless error from our side)

13. Contact Information

For return and refund queries, contact us:

Sapri Glow
📧 Email: sapriglow@gmail.com
📞 Phone: 7980832115
📍 Address: Majherchar, Kalyani, Nadia, West Bengal – 741235

14. Policy Updates

Sapri Glow reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

15. Customer Responsibility

Customers are advised to:

  • Read product descriptions carefully before purchase
  • Check size, quantity, and specifications
  • Ensure proper usage of products

We are not responsible for dissatisfaction due to incorrect expectations.

16. Fraud Prevention

To prevent misuse:

  • All returns are verified
  • Frequent return requests may be restricted
  • Fraudulent activities may lead to account suspension

17. Important Notes

  • Always record an unboxing video
  • Do not accept tampered packages
  • Report issues immediately

Conclusion

At Sapri Glow, customer satisfaction is our priority. We aim to provide a smooth and transparent return and refund experience while maintaining fairness for both customers and our business.