Shipping policy

Effective Date: 04/04/2026

Welcome to Sapri Glow (sapriglow.com). We are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines all important information regarding order processing, shipping timelines, charges, and delivery terms. By placing an order with us, you agree to the terms mentioned below.

1. Order Processing Time

At Sapri Glow, we strive to process all orders as quickly as possible.

  • Orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is processed, it will be dispatched from our warehouse.

Please note that high order volumes, promotional events, or unforeseen circumstances may cause slight delays in processing.

2. Shipping Locations

We currently ship across India.

  • We aim to deliver to all major cities, towns, and villages.
  • However, delivery availability may vary depending on courier service coverage in your area.

For remote or hard-to-reach locations, delivery may take additional time.

3. Shipping Charges

We offer transparent and customer-friendly shipping charges:

  • Free Shipping on selected products or promotional offers.
  • A standard shipping fee may apply to certain orders depending on:
    • Product weight
    • Delivery location
    • Order value

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

4. Estimated Delivery Time

Delivery timelines depend on your location and courier partner:

  • Metro Cities: 3–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote Areas: 5–10 business days

Please note:

  • Delivery timelines are estimates and not guaranteed.
  • Delays may occur due to weather conditions, logistics issues, or government restrictions.

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking ID via SMS or email.
  • You can track your order in real-time using the courier partner’s tracking system.
  • If you do not receive tracking details within 3–4 days, please contact us.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customer convenience.

  • COD is available on eligible orders and locations.
  • Additional COD charges may apply.
  • Please ensure someone is available at the delivery address to receive the order.

Failure to accept COD orders may result in restrictions on future orders.

7. Delivery Attempts

Our courier partners will make 2–3 delivery attempts.

  • If the delivery fails due to:
    • Incorrect address
    • Customer unavailability
    • Refusal to accept the order

The package may be returned to us.

In such cases:

  • Re-shipping charges may apply.
  • Refunds (if applicable) will be processed after deducting shipping costs.

8. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping details.

  • Please double-check your address, PIN code, and phone number before placing an order.
  • Sapri Glow will not be responsible for delivery failures due to incorrect information.

If you need to update your address, contact us immediately after placing the order.

9. Delayed or Lost Shipments

While we work with reliable courier partners, delays can occasionally occur.

  • If your order is delayed beyond the expected timeframe, please contact us.
  • In rare cases of lost shipments:
    • We will investigate with the courier partner.
    • A replacement or refund will be issued after confirmation.

10. Damaged or Open Packages

We ensure secure packaging for all orders.

If you receive a damaged or tampered package:

  • Do not accept the delivery if the package appears heavily damaged.
  • Record an unboxing video as proof.
  • Contact us within 24 hours of delivery with photos/videos.

We will assist you with replacement or resolution as per our policy.

11. Partial Shipments

Sometimes, your order may be shipped in multiple packages due to:

  • Product availability
  • Different warehouse locations

You will be informed in such cases, and separate tracking IDs will be provided.

12. International Shipping

Currently, Sapri Glow does not offer international shipping.

We only serve customers within India.

13. Order Cancellation Before Shipping

  • Orders can be canceled before dispatch.
  • Once shipped, cancellation is not possible.

To cancel an order:

  • Contact us immediately via email or phone.

14. Failed Deliveries & RTO (Return to Origin)

If an order is returned to us due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept

It will be marked as RTO (Return to Origin).

In such cases:

  • Refunds will be processed after deducting shipping charges.
  • COD orders may not be eligible for re-shipping without prepayment.

15. Contact Information

If you have any questions regarding shipping, feel free to contact us:

Store Name: Sapri Glow
Website: sapriglow.com
Email: sapriglow@gmail.com
Phone: 7980832115
Address: Majherchar, Kalyani, Nadia, West Bengal, 741235, India

16. Policy Updates

Sapri Glow reserves the right to update or modify this Shipping Policy at any time without prior notice.

  • Changes will be effective immediately upon posting on the website.
  • Customers are encouraged to review this page periodically.

17. Customer Satisfaction Commitment

At Sapri Glow, customer satisfaction is our top priority.

We continuously work to improve our shipping experience by:

  • Partnering with reliable courier services
  • Ensuring fast dispatch
  • Providing real-time tracking updates

We aim to deliver your favorite health, beauty, and gadget products safely and on time.

Thank You for Shopping with Sapri Glow!

We appreciate your trust in us and look forward to serving you again.